LensCrafters at 2727 Fairfield Commons Blvd, Spc W179, Beavercreek, Ohio.

Another irritating experience. We specifically asked when making the exam appointments whether they accept a specific type of payment. They said yes, so we made the appointments. When we arrived, the front desk person told us the exams were $10 more than when we inquired by phone. Fine. Everyone makes mistakes or miscommunicates sometimes, right? Then another person comes to take our payment and her total is yet another $10 higher and runs the payment through the machine. She doesn't understand the code it gives her so she runs it again and asks the optometrist what the previous code meant. Well, it turns out that the payment form, (I'll remind you we had specifically asked about this payment) is not taken for exams; only for purchase of products. This was never stated. The independent optometrist does not accept that form of payment but LensCrafters does. You might think that would be a detail they would mention when people call and ask that payment is accepted. We've seen this optometrist 3 years in a row and each year we have some issue arise with the store staff; from simple rudeness to plain incompetence, today was the last attempt we'll make to pay for their services.

First time using this service. Staff was wonderful. Physician did a fantastic job with me and my kiddos. Dr. Su followed-up after appointment to ensure full understanding of changes to my daughter's prescription. Have recommended to friends and family. Great job to Dr. Su and her staff!